Easylets Stole My Money: Did we though?
Well it’s drawing close to the end of another year in lettings. This time of year is a time for reflection, to appreciate what you’ve done well and what you can improve on.
As a SME, we look at all the feed back that we get and some of it is great and really uplifting; but some of it is not so good and can sting a little.
By far the most common complaint is, “Easylets are keeping our deposit, it’s not fair!”.
- But do we actually take deposits from outgoing tenants and why?
- And most importantly do we do it fairly?
1. The short answer is yes, we do sometimes have to make deductions from deposit. But we really don’t want to, and we would love for each and every one of our tenants to get their full deposit back.
We take deposit because we feel that the either the property has not been left in a satisfactory condition and or there have been damages outwith normal wear and tear.
2. We think we do deduct deposits very fairly. And some of the statistics we will provide later will hopefully show that.
We do things slightly differently from some other agents and try to make the process inclusive. We are not judge, jury and executioner. Easylets use check in reports (inventories and photos) as a basis for comparison at check outs, and we will try and arrange an inspection where the tenants can be present. This allows us to explain why we are making deductions and start a narrative where tenants can express their point of view. If appropriate, we can negotiate what we think a fair value of deduction is. By being inclusive we feel that we reach a fair conclusion more often than not, and this results in fewer disputes.
The most common thing that we deduct for by far is cleaning. With Safe Deposit Scotland showing in their end of year stats that 58% of all types of claims from deposits is cleaning.
It is also one of the most subjective parts of a property inspection, and if we had a pound for every time we heard “this property is cleaner than when we moved in”, then we’d be making a fair whack of extra pocket money!
So what do we look for at the end of a tenancy when it comes to cleaning specifically.
- CLEAN YOUR OVEN! It’s such an easy thing for agents to pick up on
- Move your furniture and clean in behind it, we always find tissues behind beds.
- Clean all visible surface areas, including skirting boards- sounds simple but people don’t do it.
- Hoover…. that’s it, run a hoover over the place
- Remove salt, pepper, spices, rice cereals, washing up liquid etc. Basically leave the cupboards empty
- Replace all missing light bulbs
We could go on, but these seem to be the most common things we encounter, and by doing these things you stand a better chance of getting the deposit back.
Time for some stats provide on our end of year report from Safe Deposits Scotland:
Total Number of disputes from 2019-01-01 to 2019-10-31
Number of deposits returned Number of disputes Dispute Rate
353 2 0.57%
The national average for disputes as a percentage of tenancy deposits protected is 2.79%, therefore we can see just how low our percentage is in comparison.
So in summary, we don’t want to keep tenants deposits and actually we are quite fair.
Direct Dial: 01382 207770