Report a Maintenance Issue

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.

This is classified as an emergency and it must be reported to Easylets by telephone as soon as possible.

Have you paid your electricity bill?

If there is no credit in your meter (if using a pre-pay meter) or you have any unpaid bills/ failure to pay for connection; you must either top up your key meter or contact your electricity supplier and make a payment.

Do your neighbours properties have power?

If your neighbours also do not have power or the street lights are out it is likely there is a fault out with the premises. You must telephone the electricity board to check that the loss of power is not because of a general power cut or that the power has not been disconnected while works are happening nearby. Call 0800 300999

You can also check for live power cut updates by checking this website: https://www.ssepd.co.uk/Powertrack/

Have you checked your fuse board?

If any of your switches have tripped or your fuses have blown, it’s likely that the issue is within your property.

If the trip switch is on, turn the switch off and on again. Sometimes a safety feature can activate, and this will re-set it.

If the trip switch is off, try to switch the trip back on. If it stays on but you still have no supply, check that the main switch on the fuse box is on. If the trip switch trips immediately, then you have a fault with your wiring, an appliance or the fuse box. Contact Easylets to report this fault.

If the loss of power is not due to one of those factors then you must contact us by telephone.

Generally roof leaks cannot be repaired while it is still raining and the best course of action is to contain the leak as best possible until a contractor can visit. Try catch all water in buckets to avoid damaging the property and its contents. This will also prevent the leak travelling to any properties below you.

If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately. Ask for a name and contact number so you can pass this on when reporting the issue.

This is classified as an emergency and it must be reported by to Easylets by telephone as soon as possible.

You should contact the residents in the property above and ensure that the water in their property is switched off immediately. If the leak cannot be contained and/or it is causing damage to your property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to Easylets by telephone as soon as possible.

Ask for a name and contact number of the occupants above so you can pass this on when reporting the issue.

If a leak is reported to you from the residents of a property below you must switch off the water in your property immediately using the water stopcock in your property.

Leave the occupants below with Easylets contact details but they must contact their landlord to report the issue also.

If you have a gas boiler please check whether the boiler is turned on and the pressure is topped up. If the boiler cannot be turned on or if there is no hot water after the boiler has been turned on and enough time has passed to heat the water then report the issue to Easylets.

If you have electric heating check the heater is switched on and if any of your fuses have tripped.

If reporting an issue please include the appliance make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.  Including a photograph with your e-mail will also help us process the problem.

Smoke alarms and carbon monoxide alarms will generally be mains powered with a battery powered back up. If your alarm is not functioning correctly please check that whether the batteries require replacement before reporting your issue.

So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.  Including a photograph with your e-mail will also help us process the problem.

The replacement of light bulbs is the occupier’s responsibility. You should replace light bulbs as necessary. If the light fitting is difficult to access we can assist you in replacing the fitting however there may be a charge for this service.

If contacting our office please explain what the problem is and item(s) affected in as much detail as possible. e.g type and size of bulb, screw cap/bayonet cap, standard, compact, LED, halogen etc.

Including a photograph with your e-mail will also help us process the problem.

Is the shower electric or mains connected?

If your electric shower is not switching on – check the fuse board to ensure the fuse has not tripped. Next check that the shower is switched on at the isolator- this is often a pull chord or red switch which disconnects the power supply to the shower and will be found either in the shower room or on an adjacent wall.

If mains connected – check your boiler or hot water tank is switched on

If the above do not cover your problem please contact our office.

So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.

If you cannot gain access to the property or the property is not secure this is an emergency and must be reported to us by telephone. If we need to visit your property out of hours a call out charge may be due.